Billing and Plans
Billing FAQ
Read the billing FAQ for renewals, invoices, payment failures, cancellations, and billing portal access in ServerDesk.
Renewals and invoices
Paid subscriptions renew on the chosen billing cycle unless cancelled before the renewal date. Invoices and customer payment details are managed through the billing portal linked from the dashboard.
Payment failures
If a renewal payment fails, the subscription status updates in Billing and the customer can retry payment or update the card through the billing portal.
Cancellation timing
Cancelling a subscription stops future renewals and preserves access through the end of the current paid period unless a separate custom agreement says otherwise.
Need something else?
Move back into the searchable Help Centre, open the Support Hub, or use the public bug report and feature request routes if this article does not cover your workflow.