Robbie AI
Using Robbie AI in ServerDesk
Understand when Robbie answers from built-in ServerDesk help, when it uses AI credits, and how workspace context is handled safely.
Built-in help first
Robbie answers common ServerDesk questions about connections, SSH, SFTP, Explorer, terminal, billing, security, and migration without consuming paid AI credits.
- How do I connect my server?
- What is SFTP?
- How do plans and AI credits work?
When AI credits are used
AI credits are used when the request needs workspace analysis such as explaining selected code, reviewing a file, explaining terminal output, or suggesting a safer fix for a live error.
- Explain this selected code
- Review this config file
- Explain this terminal error
- Suggest a safe fix for this Docker log
Safe context rules
Robbie uses relevant text context such as the active text file, selected code, the current explorer path, recent terminal output, or database and Docker error messages. It avoids binary files, images, PDFs, SSH keys, and secret values.
- Built-in product help is included
- Deeper file, code, and log analysis uses AI credits
- Binary files, images, and PDFs are not sent to AI
Need something else?
Move back into the searchable Help Centre, open the Support Hub, or use the public bug report and feature request routes if this article does not cover your workflow.